Order Policy

This Order Policy applies to all purchases made through the Haaty website.

By placing an order with Haaty, you acknowledge that you have read and understood this Policy and agree to the terms set out below, subject to applicable law.

Haaty accepts prepaid orders only. Cash on Delivery (COD) is not available.

Full payment must be successfully completed at the time of placing an order for the order to be confirmed.

Once an order has been successfully placed and confirmed, it cannot be cancelled or modified.

Customers are responsible for reviewing all product selections, quantities, sizes, delivery details and other order information before completing a purchase.

All purchases made through Haaty are final sale. We do not accept returns or exchanges once orders have been placed or delivered, except where otherwise required under applicable law.

For us, it is not just about style. It is also about purity, hygiene and maintaining the quality of every piece.

Our products are thoughtfully handpicked and carefully quality-checked before dispatch. To maintain our hygiene and quality standards and to ensure that the products sold to our customers have not previously been used, worn or handled after sale, we do not accept products back into our collection once they have been sold.

Accordingly, returns and exchanges will not be accepted for reasons including:

Customers are requested to carefully review all product images, descriptions, measurements, sizing information, materials and care instructions before placing their orders.

Haaty follows a no refund policy, except where customers receive the wrong product, products are received broken or damaged during transit, or refunds are otherwise required under applicable law.

To raise a claim for a wrong or transit-damaged product, customers must contact Haaty within 24 - 48 hours of delivery and provide sufficient evidence of the product and the condition in which it was received.

For wrong-item or transit-damage claims to be reviewed, customers must provide:

The unboxing video should begin before the outer packaging is opened and should clearly show:

The video must not be paused, edited, cut or otherwise altered.

Haaty may be unable to verify or approve wrong-item or transit-damage claims where sufficient evidence is not provided.

Wrong-item or transit-damage claims may be rejected where:

Submission of claims does not automatically entitle customers to refunds.

Once the required information and evidence have been received, Haaty will review the claims and determine whether customers received the wrong product or whether the affected products were damaged during transit.

Haaty may request additional photographs, videos or information where reasonably necessary to assess claims. Customers should retain the affected product and its packaging while the claim is being reviewed and follow the resolution instructions provided by Haaty support.

Any determination under this Policy will be made based on the information and evidence provided. Haaty reserves the right to assess and determine the eligibility of claims in accordance with this Policy. Haaty's decision in respect of such claims shall be final, subject to applicable laws and the statutory rights available to consumers.

Where a wrong-item or transit-damage claim is approved, settlement follows the payment and refund policy recorded for the order and payment attempt. The available settlement channel depends on the payment gateway and any Haaty wallet amount used for the order.

BulkRemit does not provide an automated refund facility. For payments made through BulkRemit, an approved refund amount is therefore credited to the customer's Haaty wallet as a non-expiring, unrestricted credit.

Any Haaty wallet amount restored as part of an approved full refund is also non-expiring and unrestricted. Where the payment gateway recorded for an order supports provider refunds, processing and bank posting times may vary; Haaty does not promise a fixed initiation or completion window.

Certain Haaty products may be handcrafted, individually curated or produced in limited quantities. As a result, minor variations in colour, texture, pattern, finish, dimensions or appearance may occur between individual pieces.

Product colours may also appear differently depending on photography, lighting conditions, device displays and screen settings.

Reasonable variations of this nature are not considered damage or defects and do not qualify for returns, exchanges or refunds.

Customers are responsible for providing complete and accurate information when placing their orders, including their names, contact information and delivery addresses.

Haaty will not be responsible for delivery issues resulting from incorrect or incomplete information supplied by customers, except to the extent required by applicable law.

Nothing in this Policy is intended to exclude, restrict or limit any rights or remedies available to consumers that cannot lawfully be excluded or restricted under applicable consumer protection laws.

Where any provision of this Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.

For queries regarding orders or to report products damaged during transit, please contact Haaty using the contact details provided on our website.

All transit damage claims should be submitted within 24-48 hours of delivery.

Haaty reserves the right to update or amend this Policy from time to time. Any revised Policy will take effect when published on the Haaty website, unless otherwise stated.