Refund Policy
Haaty orders are prepaid and final once successfully placed. Customers cannot cancel, return, or exchange an order except where a remedy is required under applicable law.
Damaged Or Incorrect Items
If an item arrives damaged or incorrect, contact Haaty support within 48 hours of delivery. This is a damage-claim process, not a general return or exchange service.
- Provide the order number and a clear description of the issue
- Retain the item, original tags, accessories, and packaging while the claim is reviewed
- Share clear photographs and a continuous, unedited unboxing video
Refund Processing
Submission of a claim does not guarantee a refund. If a transit-damage or incorrect-item claim is approved, Haaty will provide the resolution recorded for that order and payment. This exception does not create a general return or exchange option.
BulkRemit does not provide Haaty with an automated refund facility. An approved refund for a BulkRemit payment is therefore settled as unrestricted, non-expiring Haaty wallet credit for the approved amount.
Any approved restoration of an amount originally paid from the Haaty wallet is also unrestricted and non-expiring. Where another payment provider supports a direct refund, its processing and bank-credit timing may vary; Haaty does not promise a fixed completion time.
Your statutory consumer rights remain unaffected.
