Privacy Policy
Last Updated On: 21/8/2026
Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.
At Haaty, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide you with a seamless shopping experience, we may collect the following information:
1.1 Personal Information
When you place an order, create an account, or contact us, we may collect:
Full name
E-mail address
Mobile number
Shipping and billing address
Order and purchase history
Any information you voluntarily provide while communicating with our customer support team
1.2 Payment Information
Payments are securely processed through trusted third-party payment providers. Haaty does not collect or store your complete banking details on its servers.
1.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
IP address
Device information
Browser type and version
Operating system
Website usage and browsing behaviour
Pages viewed and time spent on our website
Referral sources
Cookie and tracking information
2. How We Use Your Information
We use your information to:
Process and fulfil your orders.
Deliver orders and provide shipment updates.
Communicate regarding your orders or customer service requests.
Respond to your enquiries.
Improve our website, products, and overall customer experience.
Personalize product recommendations and content.
Send updates about new collections, promotions, or special offers where permitted by law and with your consent.
Detect and prevent fraud, misuse or unauthorized activity.
Comply with legal and regulatory obligations.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences.
Keep you signed in.
Understand how visitors use our website.
Improve website performance.
Measure the effectiveness of marketing campaigns.
You may choose to disable cookies through your browser settings; however, certain features of our website may not function as intended.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only with trusted third-party service providers who assist us in operating our business, including:
Payment gateway providers for secure payment processing.
Shipping and logistics partners for order fulfilment and delivery.
Customer support and communication platforms.
Government authorities or regulatory bodies where disclosure is required by law.
These service providers receive only the information necessary to perform their services and are expected to safeguard your information.
5. Marketing Communications
If you choose to receive updates from us, we may send you information about:
New arrivals
Curated collections
Promotions and offers
Brand updates
You may unsubscribe from these communications at any time by using the unsubscribe link in our emails/WhatsApp messages or contact us directly.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of electronic transmission or storage is completely secure and absolute security cannot be guaranteed.
Users are solely responsible for maintaining the confidentiality and security of their account credentials, including their login ID and password, and for all activities carried out through their account.
7. Data Retention
We retain your personal data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law to:
Process and fulfil your orders.
Provide customer support.
Maintain business records.
Comply with legal, tax, and accounting obligations.
Resolve disputes and enforce our agreements.
When your information is no longer required, it is securely deleted or anonymized where appropriate. However, we may retain your personal data where we reasonably believe such retention is necessary to prevent fraud or misuse, exercise or protect our legal rights, defend against legal claims, or comply with applicable laws and regulatory requirements. We may also retain your data in an anonymised or aggregated form for analytical, statistical, and research purposes, where it no longer identifies you personally.
8. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information.
Correct or update inaccurate information.
Request deletion of your personal information.
Withdraw your consent where we process your personal data based on your consent.
Raise a grievance with our Grievance Officer, and if unresolved, escalate to the applicable regulatory authority.
You may withdraw your consent at any time by writing to us at the contact details given below. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal, and we may continue to process your information where required for other lawful purposes, such as completing an existing order or complying with legal obligations.
9. Children's Privacy
Our Website is designed for individuals who are legally competent to enter into binding contracts under applicable Indian law. We do not intentionally collect or process personal data of individuals below 18 years of age.
If you choose to provide us with the personal data of a person under the age of 18 years, you confirm that you are legally authorised to do so, including, where applicable, as a parent or lawful guardian. By sharing such information, you consent to our collection, use, storage, and processing of that personal data solely for the purposes described in this Privacy Policy and in compliance with applicable law.
10. Third-Party Links
Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party website before providing your information.
11. Changes to This Privacy Policy
We encourage you to review this Privacy Policy from time to time to stay informed about how we collect, use, and protect your information. We may revise this Privacy Policy periodically to reflect changes in our business practices, legal or regulatory requirements, or the services we offer. Any updates will become effective upon publication of the revised Privacy Policy on our Website, unless otherwise stated. Where required by applicable law or where the changes are material, we will notify you by updating the "Last Updated" date, displaying a prominent notice on our website, or communicating the changes through email or any other appropriate means.
12. Grievance Redressal
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: Akkineni Harshitha Sai
Email: support@haaty.in
Mobile number: 7899730358
We will acknowledge grievances within 48 hours and resolve them within 30 days of receipt, in accordance with applicable law.
13. Customer Support
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
Innopay Retail Private Limited
#460, Cabin 2, 4th Floor, CS Towers,
17th Cross Rd, 4th Sector
HSR Layout, Bengaluru, Karnataka 560102
Email: support@haaty.in
14. Your Privacy Matters
At Haaty, every interaction is built on trust. We collect only the information needed to serve you better, safeguard it responsibly and use it thoughtfully to make your shopping experience simple, secure, and enjoyable.
