Shipping Policy
Effective Date: 21 August 2026
At Haaty, every order is carefully packed and shipped from our facility to ensure it reaches you safely and in excellent condition.
1. Order Processing
Orders are processed after successful payment confirmation.
Most orders are packed and dispatched within 1–3 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive periods, promotional events, or unforeseen circumstances, processing times may be slightly longer. If there is a significant delay, we will keep you informed.
2. Shipping Coverage
Haaty currently ships to most serviceable locations across India through our trusted logistics partners.
3. Estimated Delivery Time
Once dispatched, estimated delivery timelines are:
Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days
These timelines are estimates and may vary due to factors beyond our control, including courier operations, weather conditions, public holidays, or government restrictions.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Haaty may offer free shipping on selected orders or promotional campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation via email, SMS, or WhatsApp (where applicable), along with tracking details to monitor the status of your shipment.
6. Delivery
Our logistics partners will make reasonable attempts to deliver your order to the address provided during checkout.
Please ensure that:
The shipping address is complete and accurate.
Someone is available to receive the package during the expected delivery period.
If delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, the order may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Delays
While we strive to dispatch and deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including weather conditions, transportation disruptions, courier delays, public holidays, or other unforeseen events.
Haaty shall not be liable for such delays.
8. Damaged or Tampered Packages
If your package appears damaged or tampered with upon delivery, please:
Take clear photographs of the package before opening it.
Record an unboxing video of the package.
Contact our customer support as soon as possible via e-mail and share the photograph(s) and video(s) of the package.
Retain the original packaging until the matter is resolved.
We will review the issue in accordance with our Return & Refund Policy and respond at the earliest.
9. Ownership and Risk
Ownership and risk in the products pass to the customer upon successful delivery to the shipping address provided at the time of placing the order.
10. Contact Us
For any shipping-related queries, please contact:
Innopay Retail Private Limited
#460, Cabin 2, 4th Floor, CS Towers,
17th Cross Rd, 4th Sector
HSR Layout, Bengaluru, Karnataka 560102
Email: support@haaty.in
Business Hours: Monday – Friday | 10:00 AM – 7:00 PM IST
